FAQs

FREQUENTLY ASKED QUESTIONS

How long will delivery take?
Your new print will be delivered to you in 2 weeks. 

Where is my order shipped from? 
All prints are shipped from the workshop in Richmond, Melbourne.

How much does shipping cost? 
Australia wide shipping is free on all print and frame orders.

Where do you ship?
Prints ship worldwide. Framed prints ship within Australia.

How are the frames shipped?
The custom gallery frame is bubble wrapped and shipped in custom made, double wall cardboard packaging using a courier service. All work is insured against loss or damage. 
All artwork arrives ready to hang on your wall as a showcase fine artwork.

Will I be charged customs/import taxes?
We do not take responsibility for any taxes/customs duties being applied to your order outside Australia. Customs fees vary from country to country and are the responsibility of the customer. Please contact your local customs office for further information. 

If you have any questions please get in touch.

35mm
The vintage photographs were shot on 35mm film and have been drum scanned on the highest technology to bring out the finest resolution and image sharpness possible.

Shipping & Returns

How can I track my order?
You will be emailed your tracking number when your order has been dispatched (10-12 days after placing your order). 

What is your return policy?
Every artwork is custom printed, made to order, just for you. In the rare event an artwork is lost in transit or arrives damaged, please get in touch via email within 24 hours of receiving your artwork, with documenting with detailed images or videos and we will work to expedite you a replacement piece.

Printing 

What is a giclée print?
A fine art digital print made on an inkjet printer. They are archival quality and guaranteed not to fade or bleed for up to 100 years. It is the industry standard in galleries and museums across the world. 

What type of printer do you use?
The latest Epson P20070 printer using genuine Epson Ultrachrome Pro inks. 

What type of paper do you use?
We print to a 310 gsm 100% cotton rag as standard but do offer a Premium Lustre (semi-gloss) photographic stock.

Materials

Do you use real timber moulding? 
The timber is locally sourced from sustainable sources. We use Victorian Ash and Tasmanian Oak timber.

Are the frames mass produced? 
Each frame is hand cut and carefully assembled in Melbourne.

Why do you use acrylic instead of glass? 
The 3mm Plexiglass we use is museum grade. It is lighter than glass, helps to protect your work from UV damage and also has the added advantage of being shatter proof.

Print & Frame Measurements

SIZE S

Image & paper size - 400x600mm | 600x400mm
Finished frame size - 430x630mm | 630x430mm
Moulding  - 19mm face / 38mm depth 

SIZE M

Image & paper size - 600x900mm | 900x600mm
Finished frame size - 638x938mm | 938x638mm
Moulding  - 19mm face / 38mm depth 

SIZE L

Image & paper size - 800x1200mm | 1200x800mm
Finished frame size -  838x1238mm | 1238x838mm
Moulding  - 19mm face / 38mm depth 

SIZE XL - coming soon

PRINT ONLY 

SIZE S

Image size - 400x600mm | 600x400mm
Border size - 20mm 

SIZE M

Image size - 600x900mm | 900x600mm
Border size - 20mm 

SIZE L

Image size - 800x1200mm | 1200x800mm
Border size - 20mm